Saturday, October 25, 2003

Today's telephone reference question of the day

"Hello, I hurt my knee and am having trouble moving around can you do my job search on the internet over the phone for me , please?"

A general rule of telephone reference work is that when someone mentions a physical ailment they are expecting you to do all their thinking and leg work for them. How does a sore knee exclude you from having to use that big fucking brain god gave you, lady?

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