Wednesday, July 09, 2003

Don't want to be too negative

I look at yesterday's post and I think that maybe it makes my job look out to be full of more conflict than it is. The horrible converstation I described is definately the exception and not the rule. In fact there was a nice two hour period after that horrific caller where I was thanked profusely several times and two callers even praised what we do by calling it a "great service." Callers like them make it worthwhile even if I am required to get up and move around in order to assist them fully.

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