Don't want to be too negative
I look at yesterday's post and I think that maybe it makes my job look out to be full of more conflict than it is. The horrible converstation I described is definately the exception and not the rule. In fact there was a nice two hour period after that horrific caller where I was thanked profusely several times and two callers even praised what we do by calling it a "great service." Callers like them make it worthwhile even if I am required to get up and move around in order to assist them fully.